[01]
Shadow
Spent two days with field teams to understand visit flows, handoff patterns, documentation habits, and device constraints in the field.
Field service app build
Mobile AppReact NativeOffline-firstiOS & Android
A mobile-first field service management app for care teams coordinating home visits, documentation, and shift handoffs. Designed for the field, not the office.
Client
CareSync
Category
Mobile App
Year
2023
Duration
18 weeks
The challenge
What we were solving for
CareSync's field teams were using paper forms and WhatsApp to coordinate care visits. Documentation was incomplete, handoffs were verbal, and managers had no real-time visibility.
The solution
How we approached it
We built an offline-first mobile app where care workers log visits, complete digital checklists, and hand off notes — even without signal. Managers get a live dashboard as data syncs.
Our process
How we worked through CareSync
[02]
Prototype
Built low-fidelity flows for the core three tasks: visit log, checklist, and handoff. Tested with 8 care workers before any code.
[03]
Develop
Engineered the offline queue, sync layer, push notification system, and admin dashboard in parallel with the mobile app.
[04]
Train & Launch
Ran 30-minute onboarding sessions for each team. Monitored crash reports and sync errors closely in the first two weeks.
The outcome
What shipping this actually changed
Documentation completeness improved from 54% to 97%. Shift handoff time reduced from 18 minutes to under 4. The app was adopted by 240 field workers across 6 regions within 3 months.
- Offline-first architecture with background sync on reconnection
- Biometric login for fast field access
- Digital care checklists with e-signature capture
- Push notification system for shift alerts and urgent tasks
Client testimonial
“Our workers actually use it — and that's the hardest thing to get right in field software. The offline mode was the difference maker.”